Considering that:
- Party A is a company operating in the field of providing tour services and has been granted an international travel service business license No. 02 – 028/2025/CDLQGVN-GP LHQT by the Ministry of Culture, Sports and Tourism.
- Party B is a customer who needs to use and participate in one or more tours organized by Party A.
The parties agree to sign a commitment to waive liability during Party B's participation in tours provided by Party A with the following terms:
Article 1: Purpose of the Commitment
a. This commitment is signed to clarify the scope of responsibility of each Party during Party B's participation in tours provided by Party A.
b. By signing the contract, registering, paying, and/or using any services provided by Party A or its partners within the tour chosen by Party B, Party B acknowledges that it has read, understood, and fully agrees to the terms of this Commitment.
Article 2: Commitments of Party B
a. Party B commits to complying with the instructions and regulations from the tour guide, manager, and staff of Party A throughout the preparation and participation in the tour. Party B shall fully comply with regulations on personal safety, environmental protection, fire safety, current Vietnamese laws, landscape protection, and regulations at the destinations during the tour.
b. Party B agrees that Party A may modify and change the itinerary of the tour chosen by Party B to ensure safety. In this case, Party B understands and complies with all instructions from Party A and will not claim any compensation from Party A.
c. Party B agrees to terminate the trip at Party A's discretion if it is unable to complete any stage of the trip due to Party B's health/physical condition. Party B agrees to bear all expenses incurred (accommodation, airfare, transportation) if the trip ends unexpectedly due to personal reasons or Party B's health/physical condition.
d. Party B is fully responsible for its own equipment and tools and any equipment and tools provided (if any).
e. Party B understands and acknowledges that travel always involves risks that may affect personal health, life, and property, including but not limited to: falls, sudden weather changes, insects, accidents during travel, lack of medical facilities, etc.
Party B agrees to assume full responsibility for all risks arising, including direct or indirect risks throughout the trip, except in cases where there is clear evidence of direct and serious fault on the part of Party A.
Article 3: Cases of Exemption from Liability for Party A
Party A shall not be liable for the following cases:
a. Regarding Party B's personal information:
• Party A is not responsible for the accuracy of the information provided by Party B.
• Party A is not responsible if Party B's personal information is leaked due to security breaches on Party B's equipment (such as virus infections, malware, etc.) or intentional access by a third party.
• Party A is not responsible if Party B's system experiences problems during access, payment, or is attacked via an external website.
b. Party A is not liable for compensation if the trip is delayed, changed, or canceled due to force majeure events such as natural disasters, epidemics, strikes, war, changes in immigration policies, technical failures of transportation, etc.
c. Party A is not responsible for the quality of service provided by third parties, including but not limited to: trip cancellation, delays, lost luggage, unsatisfactory service, etc.
d. Party A is not responsible for consequences caused by Party B's personal actions such as violating the law, using stimulants, causing disorder, or failing to comply with general regulations.
e. Party A shall not be liable if Party B experiences health problems during or before the trip that are not declared in advance (including pregnancy, underlying medical conditions, etc.), or for adventurous trips with potential risks that Party A has informed in advance, unless the health problems occur due to Party A's direct fault.
f. Party A shall not be liable for loss, misplacement, or damage to personal property or money.
The face, personal belongings, identification documents, etc., during Party B's participation in the trip.
Article 4: General Commitments
a. This commitment shall become effective from the time Party B completes the booking and confirms the service through the online system (including but not limited to payment, deposit, or written confirmation via email/WhatsApp).
b. Party A and Party B agree to fulfill all terms and conditions stated in this commitment in good faith and with full responsibility.
c. This commitment is considered legally valid without a physical signature. The electronic confirmation, booking record, and payment transaction shall serve as official evidence of agreement between both parties.
d. This commitment may be stored electronically by both parties and shall have equal legal value as a signed hard copy.
CONFIRMATION
By completing the booking, Party B confirms that they have read, understood, and agreed to all terms and conditions stated above